Delivery & Returns
See below for information about the delivery & returns options
At BiggieWears, we’re committed to ensuring a seamless and enjoyable shopping experience from the moment you place your order until it arrives at your doorstep.
1. Delivery Partner
We’ve partnered with SHIIP (https://goshiip.com/) to provide reliable and efficient delivery services across Nigeria. With SHIIP’s trusted logistics network, your items will arrive promptly and securely.
2. Free Nationwide Delivery
We are excited to offer free delivery nationwide for all orders within Nigeria forever! This is part of our commitment to making your shopping experience as convenient and rewarding as possible.
3. Delivery Timeframes
- Pre-Order Items: For items listed as pre-order, production begins once you place your order. Production and delivery are completed within 10 working days to ensure you receive a high-quality, tailored product.
- In-Stock Items: For ready-to-ship items, delivery typically takes 3–5 business days after your order is confirmed.
4. Free Gift with First Order
To celebrate our customers, every first order comes with a special free gift as a token of appreciation for choosing BiggieWears.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking details so you can monitor your delivery in real time.
6. Delivery Locations
We deliver nationwide, ensuring that no matter where you are in Nigeria, you can enjoy the elegance and quality of BiggieWears. International delivery options will be announced soon stay tuned!
7. Important Notes
- Ensure your address and contact details are accurate when placing your order.
- If you experience any delays or issues with your delivery, our support team is available to assist. Contact us on whatsapp via +234 705 023 0187.
At BiggieWears, your satisfaction is our top priority. We’ve designed a customer-friendly returns policy to make your shopping experience stress-free.
1. 7-Day Return Policy
Customers can return items within 7 days of receiving their order. This period starts from the day of delivery, ensuring you have enough time to evaluate your purchase.
2. Eligibility for Returns
To qualify for a return, the item must meet the following conditions:
- It is in its original condition, unworn, and with all tags and packaging intact.
- It is free of stains, damages, or odors.
- It includes any accessories or complementary items received with the product.
3. Free Exchanges for Correct Sizing
We offer free size exchanges for customers who pay in advance. If the item doesn’t fit, simply measure yourself using the tailor’s measuring tape provided with your order, and we’ll exchange it for the correct size.
4. How to Initiate a Return or Exchange
To request a return or exchange, follow these steps:
- Contact us at +234 705 023 0187 within the 7-day period.
- Provide your order number, reason for the return, and any supporting details.
- Our team will provide instructions for returning the item.
5. Refund Process
Refunds will be processed 7 days after the returned item has been received and inspected to ensure it meets the return criteria. Refunds will be issued to your original payment method.
6. Items Not Eligible for Return
Certain items may not qualify for returns or exchanges, including:
- Customized or made-to-order items unless they arrive damaged or defective.
- Sale or clearance items marked as “final sale.”
7. Tips for a Smooth Exchange Process
- Use the free tailor’s measuring tape provided with your order to ensure accurate sizing before placing your order.
- Keep all original tags and packaging until you’re completely satisfied with your purchase.
8. Support and Assistance
For any issues or inquiries about returns, exchanges, or refunds, our customer support team is here to assist you at +234 705 023 0187.
