Terms & Conditions

Welcome to BiggieWears! By using our website (www.biggiewears.com) and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before engaging with our platform. If you disagree with any part of these terms, you are not permitted to use our services.

1. General Information

• The website is owned and operated by BiggieWears Limited (“BiggieWears,” “we,” “our,” or “us”).
• Our registered office is at 7 Chief Mgba Street, Rumurolu, Port Harcourt 500272, Rivers State, with registration number BN 7836318.
• These Terms and Conditions govern your use of our website, including shopping, account creation, and other interactions with our platform.

2. Use of the Website

• Eligibility: You must be at least 18 years old or have parental/guardian consent to use this website.
• Account Security: You are responsible for maintaining the confidentiality of your account login details and are liable for all activities conducted under your account.
• Prohibited Use: You agree not to use this website for fraudulent purposes or to engage in unlawful activities. Misuse of the website may result in legal action and/or termination of your account.

3. Products and Pricing

• Product Descriptions: We strive to provide accurate descriptions, images, and specifications of all items listed. However, colors and details may slightly vary due to differences in monitors and photography.
• Pricing: All prices are listed in Nigerian Naira (NGN) unless otherwise specified. Prices are subject to change without notice but will not affect orders already confirmed.
• Availability: Products are subject to availability. Pre-order items are made to order and may require additional production time.

4. Orders and Payments

• Order Confirmation: Once you place an order, you will receive a confirmation email. This does not guarantee acceptance of your order, which is subject to availability and payment verification.
• Payment Options: We accept payments via bank transfer, credit/debit cards, and other listed payment gateways. Payments must be made in full before items are shipped.
• Order Cancellation: You may cancel your order within 24 hours of placement. Beyond this period, cancellations may not be possible for pre-order items.

5. Shipping and Delivery

• Free Delivery: BiggieWears offers free nationwide delivery within Nigeria for all orders.
• Delivery Partner: We use SHIIP (https://goshiip.com/) to handle shipping logistics.
• Timeframes:
  • Ready-to-ship items: Delivered within 3–5 business days.
  • Pre-order items: Delivered within 10 working days from the order date.
• Tracking: Once shipped, you will receive tracking details to monitor the status of your order.
• Delivery Issues: If an order cannot be delivered due to incorrect information provided by you, we are not liable for delays or non-delivery.

6. Returns and Exchanges

• 7-Day Return Policy: You may return items within 7 days of delivery for a refund or exchange. Items must be in original condition, unworn, with tags and packaging intact.
• Free Exchanges: Customers who prepay are eligible for free exchanges for size-related issues.
• Return Process:
  • Contact us on WhatsApp at +234 705 023 0187 to initiate the return process.
  • Provide your order details and reason for the return.
  • Follow the instructions provided by our team to ship the item back to us.
• Refund Timeline: Refunds are processed 7 days after receipt and inspection of the returned item.
• Non-Returnable Items: Customized, sale, or final clearance items are not eligible for returns unless defective.

7. Intellectual Property

• All content on the BiggieWears website, including text, images, logos, designs, and graphics, is the intellectual property of BiggieWears. Unauthorized reproduction or use is strictly prohibited.

8. Liability Disclaimer

• BiggieWears is not liable for:
  • Any delays, interruptions, or errors in website functionality.
  • Losses or damages resulting from your use of the website, including data breaches, unless caused by gross negligence on our part.

9. Privacy Policy

Your use of the website is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our website, you consent to these practices. For more details, visit our Privacy Policy page.

10. Customer Responsibilities

By using BiggieWears, you agree to:

• Provide accurate and up-to-date information during the order and account creation process.
• Respect our staff and other users when interacting on our platform or social media pages.

11. Amendments to Terms and Conditions

BiggieWears reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page, and continued use of the website constitutes your acceptance of the revised terms.

12. Contact Information

For inquiries, complaints, or concerns, please contact us:
Email: help@biggiewears.com
Phone/WhatsApp: +234 705 023 0187
Address: 7 Chief Mgba Street, Rumurolu, Port Harcourt 500272, Rivers State

Thank you for choosing BiggieWears. We’re excited to have you as part of our community and look forward to delivering elegance, quality, and culture to your wardrobe.